UK Shared Business Services, which has an office in Stockton-on-Tees, has won Training Programme of the Year at the 2026 Operational Excellence Awards UK.
The award recognises its Green Belt Lean Six Sigma programme, which trains staff to identify problems in how services work and deliver improvements with measurable results.
Training that has to make a difference
Three groups of employees completed the programme over the previous year. UKSBS says attending the course is not enough to gain : participants also have to complete a real workplace improvement project and show its impact.
Projects have included refining the way customer feedback is gathered and used, and making online guidance easier for people to find and understand.
UKSBS provides services including HR, payroll, , finance and IT to public-sector partners. Improving processes can make those services easier to use while reducing avoidable work for staff.
Julie Lammond-Ross, the organisation's Operational Excellence Senior Manager, said the result was an important recognition for the team and the wider programme of staff development.
Chief executive Richard Semple also credited colleagues' commitment to making services more efficient and useful for customers.
The organisation was shortlisted in five categories at the awards, held on 24 September, before securing the training programme prize.